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terms and conditions  Terms & Conditions for Outback Adventure Malaysia
Aviation or aerial sports / activities are very depending to weather condition and aircraft condition to ensure customer safety. Clients should note that an adventure activity involves risk. Whilst we make every effort to safeguard our clients, we cannot be held responsible for personal injury or loss due to the action of clients which are beyond our control. A signed release or Indemnity Form will be required from all participants from

OXBOLD and our pilots reserve the right to make such alteration to availability of aircrafts, departure and completion dates, air flying time, reducing the extent of a activity, etc, that we deem necessary due to road and weather conditions or other conditions beyond our control including minimum safe running numbers, before and whilst on a trip. OXBOLD and its partners, pilots, management and its staff shall under no circumstances whatsoever be liable for any injuries or loss or damage to client whose participating in the One Day Pilot Experience (Liability Release Form will be signed by participants before flight take-off).

OXBOLD and Aviation staff reserves the right to cancel or reschedule one day pilot experience due to weather, serviceability or availability of aircrafts or unforeseen circumstances. Reschedule for one day pilot experience only apply if there is bad weather or unforeseen circumstances agree by both parties. All activities may be rescheduled for the same activity to another suitable day without penalty with at least 24 hours notification. Activities scheduled outside of regular business hours (9am - 6pm) must be rescheduled before the close of business on the day before.

OXBOLD reserve the right to change the prices without notice.

Fitness, Health & Experience:
Good health and a positive mental attitude are essential. This activity is valid to anyone who age is 12 and above and in good health condition. When flying with OXBOLD Sports, it is expected that you are agile - i.e. you should be able to get in and out of a family car unassisted. OXBOLD and our pilots reserve the right to refuse to carry any client who is deemed to endanger the safe running of the flight. The flight may not be suitable for persons who are pregnant, suffer from epilepsy, recent head injuries, recurrent fainting, blackouts, high blood pressure, heart conditions or back problems. If in any doubt participants should seek the medical advice of their GP prior to booking.

Indemnity Form:
Each participant is required to sign an indemnity form in the site before the activity commences.

Clients are advised to be insured. All our activity package rate is excludes the insurance coverage. However, we encourage clients/participants to be insured. The particular we required from participants to submit is full name as in identity card, IC or Passport number. Maximum age limit is 60 years old and in good healthy with medical proof. Insurance can be provided at an extra cost on request.

Payment Condition:
  1. Deposit 50% of the total amount is required at the time of booking OR full payment must be made before the flight. In case of cancellation, 20% of the deposit will be forfeited. Balance payment to be made in 7 working days prior to departure of activity as the cut off date for any booking.
  2. Payment should be by cash or cross cheque to OXBOLD bank account.
  3. No Refund will be entertained in case of NO SHOW or UN-USED Service without informing OXBOLD in advance with minimum 48 hours before the trip.
  4. Postponement notice must be provided by OXBOLD or our sport partner due to bad weather or which high risks is unavoidable, all payment will be transferred to a later date agreed by both parties.
  5. Postponement notice from participants must be provided by email or in writing within 2 working days prior to departure for day activity and 14 working days for multiple days’ trip to qualify for an alternative date. Maximum to one time postpone notice allowed from customers / participants. Insurance payment is non-refundable or transferable. Full refund will be entertained to participant who agreed and bound to our terms and conditions.
  6. Once you had made the payment. Participants will receive a Confirmation Letter from OXBOLD. Only booking with confirmation letter consider as VALID booking (Please insist of Confirmation letter once you made the payment).
We pay 100% Money Back GUARANTEE to our clients. If you fulfill the payment and cancellation policy, we will pay back full amount to you! We believe in trust and committed to our services to all our clients.


Guest must forward a written notice within the following period:

•  14 (Fourteen) days prior to arrival: Full Refund
•  7 (Seven) days prior to arrival: Charge 50% from total package amount
•  3 (Three) days: Non Refundable
•  Insurance payment is non-refundable.
•  No show or UN-USED Service, 100% cancellation fee will be imposed.
•  Guest may have option to change current reserved schedule to other convenience date.

In the event of unforeseen circumstances, making it impossible or inadvisable to fly, we ('OXBOLD') and our partners reserve the right to change to another schedule or cancel the flight to our absolute discretion. In such eventuality, agreed by both parties. A full refund shall be given to the client who calls us to cancel the package (hereafter referred to as "activity" or "activities") at least 14 days prior to the scheduled activity. All activities shall be subject to a full cancellation fee if cancelled in less than the 3 days / 72 hours. No shows are clients who do not cancel but who miss their activity for any reason. No shows will be subject to a 100% cancellation fee and shall not be entitled to any refund. All refunds for activities shall be made within 7 days from date of cancellation. Refunds will be processed upon original confirmatoin letter / receipt. Activities already taken are nonrefundable.
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