Booking Terms & Conditions
BOOKINGS
All activities booking must make at least 7 days in advanced to ensure your placement is available due to some circumstances that unavoidable and out of our control, for example:
Weather Conditions, monsoon affected activities, available of the aircrafts, drift cars, pilots, instructors, guides & etc, resort room availability, coach arrangement, insurance purchase, permit application etc.
We are engage with experienced people who are experts in their respective fields, which may also involved in international competitions, events, trainings and/or projects.
Please to be reminded that, for booking less than 72 hours prior to your activities date will be considered as 'Last Minutes Booking'. A surcharge will be imposed to your booking.
Changes of bookings cannot be made through this website, and must be made directly with your email respond. Changes to bookings cannot be guaranteed and are subject to availability.
At the completion of the booking process you will receive a notice stated you had sent an email to us and our team will response to your email within 24 to 48 hours.
For group booking that more than 20 people and above, more time is required to coordinate. Hence please book in advanced to ensure allocation availability of your group.
All booking will be based on full payment prior to the activities date with minimum 3 days for 1 to 2 person/FIT and 7 days above for group booking. A Confirmation Letter will be issued after full payment is received by us. Your Confirmation Letter will list out all the important information for your booking like your name, type of activity, date and time of activity. It also includes the contact person name and phone number of your instructor, guide and driver (If you hire a coach/car/van from us), Google map link, GPS coordination code and etc.
PAYMENTS
Payment can be made via Interbank Transfer, Cash, ATM Deposit, PayPal (please include Paypal Tax in your payment) and Cheque (Confirmation Letter will be issued after your cheque payment is cleared).
No further charges will be imposed by us by using this website relating to your payment transaction or currency charges. You may incur additional currency conversion charges from your bank or Credit Card companies. If you pay in other currency beside Ringgit Malaysia (MYR) (eg Euro, US Dollar, British Pound etc), you must include the bank service charges.
CANCELLATIONS
Bookings made on this website can be cancelled by reply directly from the email that you sent the booking form. Cancellations can be made via email at any time in advance of arrival date. The following conditions apply to cancellations received on email as following:
Note: the number of days will be difference depend on activities, please check the Cancellations policy of each sports/activities you are signing up!
• 14 (Fourteen) days prior to arrival with email or call notice: Full Refund
• 7 (Seven) days prior to arrival: Charge 20% from total package amount
• 3 (Three) days: Non Refundable
• Insurance payment is non-refundable
• Coach/Van/Car transport services is non-refundable
• No show or UN-USED Service, 100% of payment made will be forfeited
REFUNDS
The insurance coverage and coach/transport services are non-refundable. We practice 100% Money Back GUARANTEE on sports packages to our clients, if you fulfil our booking, payment and cancellation policy.
OXBOLD Sports Sdn Bhd will provide Insurance as an optional purchase to our customers. Please inform us if you required Insurance for your activities/tour &/or packages. You may read our Insurance Coverage Benefits at the Add On Services page.
For more information like Frequent Asked Questions, How To Get There and other enquiries, please scroll down to the end of this web page and look at RIGHT Panel button to click on.
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